Privacy Policy
How BST Builders Protects Your Information
This Privacy Policy explains how BST Builders Inc. collects, uses, and safeguards your information when you visit bstbuilders.com, contact us, or interact with our services, including our SMS/text messaging program.
Last updated: December 1, 2025
1. Information We Collect
By using our Site or providing your information, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect information to provide and improve our construction, remodeling, and related services.
Information you provide directly
- Name
- Email address
- Phone number (including mobile number)
- Home/project address or city/area
- Project details, budget, and preferences
- Any other information you choose to provide in forms, calls, or messages
Automatically collected information
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the Site
- Referring/exit pages and other usage data
We may use cookies and similar tracking technologies (such as pixels and analytics tools) to collect this information.
Information from third parties
We may receive information about you from:
- Advertising and analytics partners (e.g., Google Analytics)
- Lead generation partners
- Service providers that help us manage communications, scheduling, or payments
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing and improving our construction, remodeling, and related services
- Responding to your inquiries and scheduling consultations
- Sending quotes, estimates, and project updates
- Sending SMS and email communications you have consented to receive
- Managing appointments and reminders
- Improving our Site, marketing, and customer experience
- Complying with legal obligations and protecting our rights
3. SMS/Text Messaging Program
When you provide your mobile number and consent to receive messages, you may receive SMS or MMS messages from BST Builders related to:
- Appointment confirmations and reminders
- Project updates
- Service information and follow-ups
- Occasional marketing or promotional messages (if you have opted in to marketing)
Message Frequency: Message frequency may vary depending on your interactions with us (for example, consultation and project stages).
Message & Data Rates: Message and data rates may apply according to your mobile carrier plan.
Opt-Out: You can opt out of receiving text messages at any time by replying "STOP" to any message we send. After you send "STOP," we may send a confirmation message and then stop sending SMS messages to you, except for messages required for legal or security purposes.
Help: For help regarding our SMS program, reply "HELP" or contact us at info@bstbuilders.com or (801) 385-4488.
We do not require you to agree to receive SMS messages as a condition of purchasing any goods or services.
4. Sharing of Information
We may share your information with:
- Service providers and vendors who help us operate our business (for example, hosting providers, CRM platforms, messaging providers, payment processors, and analytics tools)
- Professional partners and subcontractors solely as needed to evaluate, quote, or perform work on your project
- Government authorities or law enforcement if required by law, subpoena, or to protect our rights and property
We do not sell or rent your personal information or leads to third parties for their own marketing purposes, and we do not share opt-in information for SMS campaigns with third parties. Any sharing of information is limited to what is reasonably necessary to fulfill the purposes described in this Policy.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Remember your preferences
- Analyze Site traffic and usage
- Improve the performance and user experience of our Site
- Support advertising or remarketing campaigns
You can usually instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Site may not function properly.
6. Data Retention
We retain your personal information for as long as necessary to provide services to you, comply with legal, tax, and accounting obligations, and resolve disputes. When personal information is no longer needed, we will delete or anonymize it in a reasonable manner.
7. Data Security
We use reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction or update of your information
- Request deletion of your information (subject to legal and contractual obligations)
- Opt out of marketing communications (including SMS and email)
To exercise these rights, please contact us at (801) 385-4488.
9. Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Site after any changes means you accept the revised Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: